Terms and Conditions

RavaMarkt
Effective: June 2025

Scope and Provider

These Terms and Conditions apply to all orders placed by consumers or businesses via the online store RavaMarkt at www.ravamarkt.com 

Contracting Party

The purchase agreement is concluded with:
RavaMarkt
Email: support@ravamarkt.com
Owner: Hashmat Sarwari

Conclusion of Contract

he presentation of products in our online shop does not constitute a legally binding offer but a non-binding invitation to order.
By clicking the order button, you submit a binding order for the items in your cart.

After placing your order, you will receive an automated confirmation email. The contract is only formed when we explicitly confirm the order or dispatch the goods.

Prices and Payment Terms

All prices include applicable VAT (where relevant) and exclude shipping costs.
Available payment methods are displayed during the checkout process.

We reserve the right to exclude certain payment methods for specific customers.

Delivery and Shipping

We deliver worldwide, unless there are logistical restrictions.
Details on shipping times, costs, and supported countries can be found in our [Shipping Policy].

Right of Withdrawal and Returns

Consumers within the EU have a statutory right to cancel their purchase within 14 days of receiving the goods. Full conditions can be found in our [Refund Policy].

Customers outside the EU may also be eligible to return items under certain conditions, as outlined in our Return Policy.

Retention of Title

The goods remain our property until full payment has been received.

Warranty and Liability

We are liable only for intent and gross negligence, as well as for damages resulting from injury to life, body, or health.

For all other damages, we are liable only for breach of essential contractual obligations (“cardinal obligations”) and only to the extent of foreseeable, typical damages.

User Accounts and Use

Use of our website is subject to compliance with these Terms and Conditions.
Providing false or misleading information or infringing the rights of third parties is prohibited.

Data Protection

We take the protection of your personal data seriously.
All information regarding the collection and processing of personal data is outlined in our [Privacy Policy].

Jurisdiction and Applicable Law

For consumers residing in the EU, national consumer protection laws apply.
For business customers, Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction is our company’s registered location, provided the customer is a business entity.

Final Provisions

If any provision of these Terms and Conditions is deemed invalid, the validity of the remaining provisions shall remain unaffected.

Thank you for your trust in RavaMarkt!