FAQ
Delivery Conditions
My Order & Account
Payments & Promotions
Products & Availability
Returns & Refunds
Delivery Conditions

On each product page, you’ll find an estimated dispatch date. When you place an order, you’ll also get this information in your order confirmation email.

Please note these dates are estimates. We start processing your order once your payment is confirmed, so actual shipping times may vary.

  • Small products usually ship within 4 working days.
  • Larger or bulkier items ship within 7–14 working days, depending on supplier availability.

Once your order ships, you’ll receive a shipping confirmation email with tracking details, so you can follow your package online.

We offer free standard shipping on qualifying orders over €50 to most European countries. For smaller orders or certain regions, a shipping fee may apply, which will be shown at checkout.

Packages are delivered to your doorstep or curbside depending on the product size and local delivery options.

If you need special delivery services (e.g., inside home delivery), please contact us before placing your order. These services may carry an additional charge and can affect delivery times.

Yes! After dispatch, we send you a tracking number via email. You can track your shipment online at any time.

Express shipping options may be available for some products stored locally. Contact our support team to check availability and costs.

No, as we work with third-party suppliers and warehouses, personal pickup is not available.

We do not offer specific delivery dates or time slots. However, if you want to delay your delivery until a certain date, please contact us before your order ships. Our carrier will call to schedule an approximate delivery window.

Depending on product availability and size, your order may be split into multiple shipments from different suppliers. You will receive separate tracking info for each shipment.

My Order & Account

You can place an order on RavaMarkt.com by adding your desired products to the cart and proceeding to checkout. During checkout, you can:

  • Sign in to an existing account

  • Create a new account

  • Or checkout as a guest

You will need to provide billing and shipping information, as well as a contact phone number in case we or the carrier need to reach you. Choose your payment and delivery methods, agree to terms, and place your order.

Currently, orders can only be placed directly through the website. If you need assistance, contact our customer support at click here 

Once logged in, visit your My Account page to view your order history, track shipments, and download invoices.

Each product page shows an estimated dispatch date. After purchase, you’ll receive an order confirmation email with this info. Shipping times are estimates and begin once payment is processed. Small items usually ship within 4 working days; larger items may take up to 10–14 working days depending on availability.

If your order has not yet shipped, contact us immediately at click here to request changes or cancellation. Once shipped, orders cannot be changed or canceled; you may refuse delivery to initiate a return and refund.

After dispatch, you will receive an email with tracking details. Use the tracking link to follow your shipment.

Please refer to the estimated dispatch date on the product page and your order confirmation email. Processing starts after payment confirmation, so delivery dates may shift. If you haven’t received your tracking email or order within the estimated timeframe, contact support.

Log in to your account and update your details in the profile section, or contact us at click here for assistance.

To delete your account, please contact us at click here . Account deletion is only possible if there are no active orders, shipments, or outstanding payments. We’ll remove your personal data within 30 days of confirmation.

  • Privacy Policy: Link

  • Terms & Conditions: Link

Payments & Promotions

We accept a variety of secure and convenient payment methods, including:

  • Credit & Debit Cards (Visa, MasterCard, Maestro)

  • PayPal

  • Klarna (Pay in 14 Days / Pay in 3 Installments – if available)

  • Apple Pay / Google Pay (if enabled in your region)

We may expand the list based on customer needs and regional support.

Currently, we do not offer Cash on Delivery. All orders must be paid online at the time of purchase.

  • Add your desired products to the cart

  • At checkout, enter your voucher or discount code in the “Promo Code” field

  • Click “Apply” and the discount will be reflected instantly

Klarna may decline a transaction based on their internal assessment. This could be due to:

  • Low credit score

  • Incomplete or mismatched personal information

  • Shopping patterns or previous Klarna activity

We recommend contacting Klarna support or trying a different payment method.

In most cases, the payment method cannot be changed once the order is placed. However, if your order hasn’t been processed yet, please contact our support team as soon as possible, and we’ll do our best to assist you.

Common reasons for payment failure include:

  • Insufficient funds

  • Incorrect card details or billing address

  • Card expiration or CVC mismatch

  • Temporary issues with your bank or payment gateway

Please double-check your info or try another method. If the issue persists, contact your bank or payment provider directly.

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Products & Availability

Unfortunately, we are unable to change any design elements of our products. However, many of our items are available in multiple colors and fabric options, allowing you to choose the variation that best fits your style.

Our standard warranty period is 24 months.

When placing an order, you have the option to purchase an extended warranty of an additional 36 months (for a total of 5 years). This extended warranty covers material and manufacturing defects, and we will repair or replace your product free of charge during the warranty period.

Please note, the warranty does not cover normal wear and tear or damage caused by improper use.

To keep our prices competitive, we operate exclusively online and do not have physical showrooms. This helps us offer you better prices.

Simply select your desired product and add it to the cart. During the checkout process, you can choose to add the 5-year extended warranty for extra peace of mind.

Availability information is clearly shown on each product page under the “Availability” or “Available from” section.

Our products are designed for private, home use. They may not be suitable for commercial or heavy-use environments.

Returns & Refunds

Returns are free within 14 days of delivery for customers in Austria. After 14 days (up to 365 days), customers cover the shipping costs. Returned items must be in original packaging and ready for return shipment.

Yes, most products can be returned up to 365 days after delivery, but free returns only apply within the first 14 days. After that, refunds are issued as store vouchers valid for 1 year. Some products, like custom-made or installed items, cannot be returned after 14 days.

Contact our Customer Service at click here  with your order number and photos of the item and packaging.

Report damaged goods within 24 hours of delivery by contacting Customer Service with your order number, photos, and signed Proof of Delivery (POD) if possible.

Check your dispatch emails for split shipments. If something is missing, contact Customer Service with order details and photos.

Please contact Customer Service to initiate a return. Provide your order number and reason for return (wrong item, damaged, incomplete, etc.) Returns after 14 days require customers to pay return shipping. Items must be curbside in original packaging.

Refunds are processed within 3–7 days after return approval and credited back to your original payment method or issued as a store voucher if returned after 14 days.